cyg contron has morethan 20 years of on-site construction and maintenance experience ofmicrocomputer misoperation-preventive locking device. in the process of servingcustomers, the company gradually discovered the shortcomings in the traditionalservice mode in the industry, such as: the service personnel of the manufacturerare not fixed, and customers can't remember the a long list of telephonenumbers; the on-site operation of service personnel is not standardized and thereliability cannot guaranteed; the service process provided by the manufacturerlacks supervision and the progress is uncontrollable; the service content isnot standard and the maintenance report is unprofessional; the service qualityis not satisfactory, the complaint channels for user are not smooth, etc. inorder to solve the shortcomings in the above traditional service mode, cygcontron strives to create a new after-sales service system - contron"cloud service".
unliketraditional services, which rely on staff, telephone and paper media, controncloud service system is based on modern it cloud technology support system,which organically integrates the needs and business of customers, on-siteservice staff and company management team to realize data-based serviceprocess. customers can call the full-time debugging personnel of the localoffice at any time by dialing 400 service hotline and put forward service requirements;through the regular user visits and on-site inspection, the company efficientlyfollows up customer satisfaction, so that the rights and interests of customerscan be guaranteed to the greatest extent; on-site service personnel performstandardized service operations according to the cloud service app on thefunctional mobile phone, and the whole process is controlled to ensure theconstruction safety of the project site, and the process information is updatedonline with the cloud service center; managers conduct centralized managementof all data in the cloud service center to realize online interaction ofengineering information, where they can upload, download count, inquire andaudit the data. contron cloud service has become an expert service team, whichcan truly provide customers with "reliable, controllable, professional andfast" service, so that customers can experience "service athand" at any time.
